Shipping policy

Shipment Policy

 

Processing Time

Orders are typically processed within 2-5 business days. Orders placed on weekends or holidays will be processed on the next business day.

 

Shipping Methods and Costs

We offer free worldwide shipping for standard shipping. Additional costs will apply for expedited and express shipping. Shipping costs for expedited and express shipping will be calculated based on your location and the chosen shipping method. Please contact us at info@xlinder.store or +1 (914) 431-7483 for details regarding expedited and express shipping options.

 

Estimated Delivery Times

Standard Shipping: 14-20 business days

Expedited Shipping: 10-14 business days

Express Shipping: 5-7 business days

Please note that these times are estimates and can vary depending on your location, the shipping method selected, and external factors such as weather and holidays.

 

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on our website or through the carrier’s website.

 

International Shipping

We offer international shipping to select countries. Additional customs fees or duties may apply upon arrival at the destination, and these are the responsibility of the customer.

 

Shipping Delays

While we strive to meet the estimated delivery times, circumstances beyond our control (e.g., natural disasters, holidays, shipping carrier delays) may impact shipping times. We do not guarantee exact delivery dates.

 

Incorrect Address

Please ensure that your shipping address is correct before placing your order. We are not responsible for lost packages due to incorrect or incomplete addresses. If you realize you’ve made an error, please contact us immediately so we can attempt to correct it within 24 hours.

 

Damaged or Lost Packages

If your package arrives damaged, please contact us within 48 hours of delivery with your order number and photos of the damage. We will work with you to resolve the issue as quickly as possible.

If your package is lost in transit, please notify us within 14 days of the expected delivery date so we can assist you in filing a claim with the shipping carrier.

 

Cancellations and Modifications

If you need to cancel or modify your order, please contact us within 24 hours of placing your order. Once an order has shipped, we cannot cancel or modify it.

 

Contact Us

If you have any questions or concerns regarding our shipment policy, please feel free to contact us at info@xlinder.store or +1 (914) 431-7483 .